Yes, you can customize Product Genius to match your brand's voice and gather specific insights. Product Genius offers options to fine-tune its behavior and the questions it asks customers, allowing you to tailor the AI assistant to your brand's specific needs.

Customization Capabilities

While the full extent of customization options may vary, here are the key areas where Product Genius can be adapted to support your brand:

1. Brand Voice Alignment

Product Genius can be adjusted to communicate in a way that aligns with your brand's unique voice and tone. This ensures consistency in customer interactions and helps maintain your brand identity.

2. Custom Questions

You can modify the questions that Product Genius asks customers. This allows you to:

• Gather specific insights relevant to your business
• Focus on areas of particular importance to your brand
• Tailor the conversation flow to your customer service approach

3. Behavior Fine-Tuning

Product Genius's behavior can be adjusted to better suit your brand's customer service style and requirements. This may include:

• Adapting how it responds to certain types of inquiries
• Adjusting its level of formality or casualness
• Modifying its problem-solving approach to align with your brand's values

Benefits of Customization

1. Brand Consistency: Ensure that AI-driven interactions align with your overall brand voice and messaging.
2. Targeted Insights: Gather more relevant and actionable data through customized questions.
3. Enhanced Customer Experience: Provide a more personalized service tailored to your specific customer base.
4. Improved Efficiency: Fine-tune Product Genius to handle your most common customer inquiries effectively.

How to Customize Product Genius

The key to customizing Product Genius is to customize the Business Objectives you create for your genius. From the home page, click on the genius you want to customize. Then click 'edit'. Make changes to the business objectives instructions for your genius.

You can use simple English expressions, such as "ask customers to give you feedback on our new location", or "if they are disappointed with a product, ask for contact details and tell them a manager will reach out to them", or "give a customer who was disappointed a coupon to try us again another time".

The exact details are up to you. We use AI to interpret your business objectives and train our genius to understand how you want them to talk to your customers.

You can customize each of your geniuses different. So, if you want a genius to talk to your external customers one way, and another genius to gather employee feedback using a different voice or set of objectives, you can easily do that. You can have as many custom genius digital employees as you want.

Ongoing Optimization

Remember that customizing Product Genius is not a one-time process. As your brand evolves and you gather more insights from customer interactions, you may want to further refine the AI's behavior and questions. Regular review and updates can help ensure that Product Genius continues to meet your brand's needs and provide optimal customer service.

For more detailed information about customization options and processes specific to your Product Genius implementation, please contact the Product Genius support team.

Want More Help?

We at Product Genius believe in using our own product internally. So, if you want to learn how to use Product Genius, why not talk to our digital employee, Casey, and ask her for assistance? Casey can help you with all sorts of support questions and issues. You can reach Casey by clicking the 'i' icon in the top right hand corner of any page in our product, and clicking 'Talk to Casey'. Alternatively, you can text the word casey to (425)970-9875.

If you need more assistance, feel free to email us at support@productgenius.guru.